Inmate Visitation Information/Schedule

All Family and friends wishing to visit an inmate during scheduled visitation hours shall require an appointment time. Visitors must call the Kendall County Jail at (830) 249-4989, Monday through Friday between the hours of 9 am-11 am to schedule a face to face visit. No exceptions. Face to Face visits can only be scheduled one day in advance.

ATTENTION: ALL VISITORS MUST ARRIVE 10 MINUTES PRIOR TO VISIT OR THEY WILL NOT BE ALLOWED TO VISIT.

All visitors must have a valid government-issued (non-expired) ID, Driver's license, Military ID or Passport to visit.  Foreign issued identification is not accepted.

Visitation day and hours are as follows:

Females: Tuesday, Thursday, and Saturday from 8 am-11 am

              Wednesday and Friday from 1 pm-4 pm

Males: Tuesday, Thursday, and Saturday from 1 pm-4 pm

           Wednesday and Friday from 8 am-11 am

On-site (face to face) Visitation Policies:

Inmates are allowed two twenty (20) minute visits per week.  Each inmate is allowed 2 face to face visits and 2 onsite video visitations (in Jail Lobby) per week.  An adult must accompany any child under seventeen (17) years of age.  Maximum of 2 children per adult, per visitation.

All visitors shall act and behave in an orderly manner and be completely and properly dressed.  Absolutely no items may be in the Visitor's Room during visitation (purses, briefcases, coats, pen/paper, electronics, or packages of any kind. NO CELL PHONES ARE ALLOWED IN THE VISITATION ROOM AT ANY TIME, FOR ANY REASON.  

The conservative dress code is enforced at all times.  Visitors will not be permitted to visit in revealing (bust, belly or underwear) clothing, including tank tops, spaghetti straps, short shirts, short shorts or " see-through" attire. Approving authority on proper attire is the Front Desk Detention Officer.

A visit may be denied or terminated to any person if the visitor or inmate fails to comply with the visiting rules, or when there is reason to believe the visit may not be in the best interest of the security of the facility.

Individuals who have indications of alcohol or drug use will not be allowed visitation, and a deputy will be contacted.

When visiting you must have in your possession a valid (non-expired) driver's license or government-issued identification card.  All items other than your identification and keys should be locked in your vehicle or you may request a locker to secure your items during check-in. 

Remote Video Visitation:

•      You can schedule through our new vendor Cidnet by visiting the customer Web Portal customer.cidnet.net using any computer or mobile device.
•      The inmates are allowed to have "remote" visitation from 7:00 am until 10:30 pm all days of the week.
•      There must be 6 hours in-between visits for your inmate, and you must schedule a visit at least 1 hour in advance. *If any time frame is not allowing you to schedule, that time is most likely taken-Please choose another time*
•      The cost for remote video visitation has changed. Please visit customer.cidnet.net for pricing details. 
•      The customer service number for Cidnet is 888-984-1903.

On-site Video Visitation:

•      You can schedule through our new vendor Cidnet by visiting the customer Web Portal customer.cidnet.net using any computer or mobile device.
•      Customer Service number for Cidnet is 888-984-1903.
•      All on-site video visits are free of charge.
•      These visits are allowed every day of the week from 8:00 am-11:45 am, and then pick back up again at 12:45 pm-5:00 pm.
•      There must be 12 hours in-between visits for your inmate, and you must schedule visits at least 24 hours in advance. *If any time frame is not allowing you to schedule, that time is most likely taken- Please choose another time.

Email and Mail Messaging:

•      Email and mail messaging are also available through the Cidnet site customer.cidnet.net.

CIDNET DATA PRICING/ADDITIONAL INFORMATION DATA PRICING BREAKDOWN

The price for 1 MB is 30 cents.

For 1 minute of a Remote Video CUE, it is 1.4 MB or 40 cents.

(This is an approximation, pricing and data usage can very based on connection.)

Local or On-Site Video CUEs are not charged. For 1 regular Mail CUE it is 0.33 MB or 10 cents.

For 1 Picture Mail CUE it is anywhere from 0.66 MB or 20 cents and up based on image size.

For 1 minute of a Voice CUE it is 0.6 MB or 18 cents.

(This is an approximation, pricing and data usage can very based on connection.)

ADDTIONAL DATA INFORMATION

When a customer purchases data, two additional fees will be included in the pricing. The first fee is a Convenience Fee of $2.99, which is always this price. The second fee is the Credit Card Processing Fee, which is 5% of the total price.

The data is universal, so regardless of what "category" the data is purchased under it can be used for any form of communication they have available with their connected contact(s).

The data for videos and mailing CUEs will always be charged to the outside contact's account. For voice CUEs, the data will always be charged to the inmate's account if they have a data balance.

However, if the inmate does not have a data balance, but a contact they are attempting to call has an account with a data balance, the outside contact's data will be charged to ensure the calls still go through. If neither the inmate nor the contact they are attempting to call has a data balance, the inmate will receive a prompt to purchase data to complete the call. Along with their outside contact receiving a prompt telling the contact to create an account on our customer website with the URL.